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Complaints Policy

If you wish to register a complaint, please write to our head office at

The Old Exchange,
234 Southchurch Road,
Southend-on-Sea, Essex

or contact us on: 01702 619 221.

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at or by contacting them on 08000 234 567.

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